Returns Policy

Last updated: 4/29/2026

1. Consumer Guarantees Act

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.

2. Faulty Items

If an item is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

3. Change of Mind

Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

4. Rental Equipment

Rental equipment must be returned at the end of the rental period in the condition it was received, fair wear and tear excepted. The bond will be refunded upon satisfactory inspection of the returned equipment.

5. Contact Us

If you have any issues with your purchase or rental, please contact our customer service team immediately at 0800 774 885.